Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at WhatsApp +8801841626924. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at +8801841626924.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at m.shishir.shahriar@gmail.com.
Return & Refund Policy
At VaporaX Tech, we maintain strict quality control to ensure every product is authentic and in perfect condition. However, we support returns under specific conditions.
Eligibility for Return: You may request a return if:
- You received a damaged product
- You received a wrong item
- The product has a manufacturing defect
- Claim must be made within 24 hours of delivery
- Product must be unused, with original packaging intact
Non-Returnable Conditions: Returns will not be accepted if:
- You change your mind after ordering
- The product is used or damaged by the customer
- Original packaging or accessories are missing
Refund Policy
- Dhaka (COD):
Refund will be processed after product inspection (cash/bKash/Nagad)
- Outside Dhaka (Advance Payment):
- If eligible, refund will be processed after return verification
- Delivery charge is non-refundable
- Advance payment is non-refundable once the product is shipped, unless there is a valid issue (damage/wrong item/defect)
Return Process
- Contact us via inbox/WhatsApp within 24 hours
- Provide unboxing video or clear proof
- Our team will verify and confirm eligibility
- Return instructions will be provided
Important Notes
- Unboxing video is strongly recommended for claim validation
- Refund processing time: 2–5 business days after approval
- VaporaX Tech reserves the right to deny invalid claims